FAQ

BUSINESS CUSTOMERS & VAT

I have a company. Can I order VAT-free?

Yes. If your business is VAT-registered in the EU, enter your valid VAT number at checkout. We check it against the EU VIES database and, if it is valid, VAT is removed from your order (reverse charge). This works for businesses in Belgium too. Orders delivered outside the EU carry no VAT. If your number is not accepted, or you are ordering for a yacht, email info@shirokoji.com. Read more about ordering as a business.

SHIPPING

When do you ship?

We dispatch orders twice a week, on Mondays and Thursdays. Orders placed by Sunday evening ship on Monday. Orders placed by Wednesday evening ship on Thursday. You will receive a shipping notification with tracking once your parcel is on its way.

How much does shipping cost?

Shipping is a flat rate that depends on the destination and the weight of your order. The price and the delivery time are shown at checkout before you pay. Rates start from about 9.99 euro for Belgium, 13.99 euro for the Netherlands, 14.99 euro for Germany, 25.99 euro for the United Kingdom and 41.99 euro for the United States.

Do you offer free shipping?

No, we do not offer free shipping.

Where do you ship?

We ship across Europe, to the United Kingdom, the United States, Canada, Australia and to many other countries. Enter your address at checkout to see the options for your country.

What about duties and taxes?

If your order is delivered outside the European Union, it might be subject to import duties and local taxes. We do not collect duties or taxes at checkout, so any charges are paid by the customer to the local authorities on delivery.

My order contains perishable items or is for a yacht. Is anything different?

Orders with perishable items might take longer to process. Please allow 7 business days. If you are ordering for a yacht, please contact us on +32 467 04 67 56 before placing your order to check timing.